FAQs for Bouncy Castle and Inflatable Hire
Check out some of our frequently-asked questions below. If we've missed anything, or if you need to speak with us, check out our contact us page to see how to get in touch.
What products do you have?
We have uploaded all of our products to our website for you to look at. If you'd like to see a smaller range of items, check out our bouncy castles, our assault courses and our inflatable slides.
Can I hire a bouncy castle on hard surfaces?
Bouncy castles and inflatables can be sited on hard surfaces, but indoor venues are best. Outdoor venues may require putting holes in the hard surface or carrying a huge amount of weight to anchor the inflatable.
Where do you deliver?
We provide delivery all over the Wirral peninsula, including Birkenhead, Neston, Caldy, Heswall, Willaston, Eastham and Wallasey. If you're outside this area but you'd like one of our products, please speak with our team directly for a bespoke quote.
Do you do any discounts?
Our prices are already rock-bottom! Why not take a look at our multi-item deals and party packages if you want to get the most out of your wallet?
How much notice should I give to make my booking?
Please try and book as far in advance as possible to avoid disappointment. We work on a first-come first-served basis so your preferred products may be unavailable if you wait until the last minute. Nonetheless, last-minute bookings may be available; use our online booking system to check availability, or contact us if it's too close to the date to make your order through our website.
What should I do with the bouncy castle if it rains?
We understand that British weather can be unpredictable. That's why most of our bouncy castles come equipped with a rain cover, so the fun doesn't have to stop even in light rain! However, in more challenging weather conditions, you may want to follow these tips:
- We recommend asking the children to exit the inflatable. Safety is paramount, and it's best not to take any chances when it comes to extreme weather. Please refrain from switching off the bouncy castle at the electricity mains. Leaving the inflatable inflated helps prevent water from gathering inside. Our electrical extension leads are splash-proof, and the blowers are water-protected.
- Once the rain has subsided, wipe down the bouncy castle before allowing the children back on. This helps to prevent any potential accidents and ensures that the children can continue to enjoy the bouncy castle safely and comfortably.
How much space do I need?
We have bouncy castles of all shapes and sizes, so please check individual sizes to make sure you have enough space. We will also need a few feet around the bouncy castle to allow for blowers and for proper set-up. Please also ensure we have enough height above the bouncy castle, considering factors such as ceilings, branches or overhead cables.
How do I pay?
You can pay via bank transfer or can pay us cash on the day. Please note that we won't set up the bouncy castle until payment has been received.
How do I avoid damaging bouncy castles and inflatables?
Keep the bouncy castle away from any open flames, including barbecues and cigarettes. Do not allow anyone on the bouncy castle with have any sharp objects, including keys, jewellery and glasses. Do also not allow anything messy on the inflatable, including face paint, food, drinks, silly string or party popper. Do not allow animals on or near the bouncy castle. Follow proper usage instructions - no climbing on the sides or roof. Take shoes off before you go on the unit.
How do I prepare the area for bouncy castle hire?
Please make sure that you have a flat area for us to site the bouncy castle, with adequate space. Clear this area of any mess and rubbish, including animal waste. Ensure we have enough access to deliver the inflatable on a sack truck and that there is an adult available when we arrive to deliver and collect the unit.
What are the safety rules inside a bouncy castle?
Do not climb on the sides or the roof of the bouncy castle. Stick to the maximum occupancy instructions provided. Do not somersault. Keep children of a similar size on the inflatable - don't allow bigger children or adults to bounce alongside smaller children. Do not collide into each other on the bouncy castle.
What happens if the bouncy castle is dirty or damaged upon collection?
A cleaning fee will be levied if the bouncy castle is dirty, and a repair fee will be levied if it is damaged. We may also claim for lost income if the damage results in the cancellation of later bookings. We will discuss this with you on arrival.
Do you deliver and set up the inflatable?
Our bouncy castles and inflatables are only ever set up by our trained and experienced team.
Do you work at fetes, funfairs and other big events?
We're always happy to bring the fun to big events such as fetes and funfairs, as well as smaller private parties.
Do you operate in winter?
Although you may need an indoor hire in winter - especially if there are strong winds - we are happy to work throughout the year. Please note, when booking a castle, we sadly cannot control the weather. If the castle has been booked out within the previous couple of days and been exposed to rainfall, your castle may be wet upon arrival. Our staff are equipped with towels to dry the castle but can only dry it so much (surface) as most of the water will be located inside of the castle and will be pushed through the seems over time in small increments but will dry within 30 mins. This process is usually quicker if the castle is inflated outdoors exposed to sunlight or wind.
Do I need access to a power outlet?
Yes, we will need to be able to access an electricity supply to power the blower and fans. If this will be an issue at your event, please let us know and we will look into alternative solutions with you, such as generators.
Can you take the bouncy castle up and down steps?
A few small steps shouldn't be a problem, but please speak with us beforehand.
Do you store my personal information when I book a bouncy castle?
Yes, we collect basic details like your name, contact information, and IP address when you make an enquiry or booking. This is used solely to provide our services and to meet legal requirements like tax and insurance.
Will my personal data be shared with anyone else?
We never sell your data. Only our data protection officer and authorised staff have access, and we may need to share data with trusted service providers or for legal reasons like insurance claims.
Can I see or delete the information you have about me?
Absolutely. You can request a copy of your stored data at any time. If we no longer need it for tax or insurance purposes, we’ll delete or anonymise it as requested.
What is your refund policy?
At Bouncy Castles on the Wirral, we pride ourselves on delivering a reliable and enjoyable experience. To ensure fairness and clarity for all customers, please read our refund policy carefully before making a booking.
1. No Refunds Policy
We operate a strict no-refunds policy on all bookings.
Once a booking is confirmed, payments are non-refundable under all circumstances.
2. Date Changes / Rebooking
If you need to change your booking date, we are happy to move your booking free of charge, provided that:
If the castle is not available, we will try to offer a comparable alternative, but this is not guaranteed.
3. Delivery Times
All delivery and collection times are approximate, not guaranteed.
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If the castle arrives later than the preferred time you provided, this does not qualify for a refund.
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We always aim to deliver within the time window agreed, but factors such as traffic, previous collections, weather, and logistics may affect delivery times.
Cancellations made on arrival due to delivery time will not receive a refund.
Specific Delivery Periods:
During certain high-demand dates, we do not adhere to customer-selected delivery times. These include (but are not limited to):
On these dates:
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Delivery times will be determined by our most logistically efficient delivery route.
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All customers will still receive their castle, but specific delivery time requests cannot be guaranteed.
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Cancellations on arrival due to delivery time will not be eligible for a refund.
4. Venue Size, Height, and Access Requirements
It is the customer’s responsibility to:
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Confirm the height, width, and space requirements of their chosen venue.
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Check for any height restrictions, obstacles, or access limitations.
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Communicate any venue restrictions to us before the delivery date.
If the castle does not fit inside the venue due to height or space restrictions:
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This does not qualify for a refund.
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We will make reasonable efforts to set up outside the venue if safe and feasible, and if suitable space is available.
If outdoor set-up is not possible, the booking is still chargeable in full.
5. Cancellations on Delivery
If a customer chooses to cancel upon our arrival for any reason, including:
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Delivery time disputes,
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The castle not fitting inside the venue,
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Change of mind,
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Weather concerns after arrival, or
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Any situation outside our control,
the booking remains non-refundable.
6. Safety and Weather Policy
For safety reasons, we reserve the right to cancel or postpone a booking due to severe weather or unsafe conditions.
In these cases:
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No refund will be issued, but
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We will be happy to transfer your booking to another suitable date at no cost.
7. Aggressive Behaviour or Verbal Abuse
We operate a zero-tolerance policy toward aggressive, threatening, or abusive behaviour.
If, upon delivery or collection, we experience:
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Aggressive or threatening behaviour,
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Verbal abuse or harassment, or
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Any conduct that compromises the safety or wellbeing of our staff. This includes continued rudeness and snide/ sarcastic remarks.
We understand there may be frustration if your booking doesn't go exactly to plan, so we understand if you express this to us once but if the behaviour continues after this,
we reserve the full right to cancel the booking immediately.
In such cases:
How many people are allowed in a bouncy castle at one time?
Each bouncy castle has different occupancy limits, so this depends on the unit you choose. Typically, bigger bouncy castles such as our adult bouncy castles can cope with more people at one time than smaller units, such as children's bouncy castles.
What are your contact details?
You can call us on 07909 430 300 or email info@BouncyCastlesOnTheWirral.co.uk.